Our customer service team is ready to answer any questions that you may have. You can contact one of our customer service representatives from 8:00am-5:00pm CST, Monday-Friday. 

• Phone: (205) 345-0555
• Email: help@benchmarkrings.com
• Live Chat located in the bottom right of your window
• You can fill out our contact form here and someone will respond to you soon!

Thanks for choosing Benchmark!

The Benchmark Lifetime Guarantee ensures that your Benchmark ring is covered from any manufacturing defects. Benchmark’s rings are proudly manufactured in the U.S.A and have been for over 40 years.  Manufacturing defects can occur (although rarely) within metals/materials and or stones.  If your ring is registered and you have any issues related to manufacturing, Benchmark will repair or replace your ring free of charge.  If your registered ring ever needs to be resized, refinished and or repaired (due to normal wear) there may be service fees assessed depending on the service type requested. This will be determined by your retailer at the time of your ring's assessment.

Shipping/service charges are the consumer’s/retailer’s responsibility.

Benchmark reserves the right to modify this policy at any time without notice, and/or refuse any registration.

If you do happen to receive a ring that experiences damage due to manufacturing, please contact our customer service team so we can get it taken care of as soon as possible. We will have you send your ring in to be evaluated and assessed for damages. Should a warrantied issue be present, Benchmark will repair or replace the item free of charge. If the damages to the item are not covered under the Lifetime Manufacturer Warranty, a customer service representative will contact you with an estimated cost to repair the damages and for approval to continue with the repairs. If the customer chooses not to have the item repaired, it will be shipped back to the customer in the same condition it was received.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

-The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.

-Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.

-Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out. The loss of a gemstone caused by damage from everyday wear or from other damage.

Getting the right size ring can be tough, but we are here to help! Here are our top 5 recommendations on how to find your accurate size.

METHOD 1:
You can also print out our Ring Size Guide for free and get an idea of your finger size that way. Before printing, be sure that you are printing on U.S. Letter paper and that it is scaled to 100%. Uncheck any boxes that say “Fit to Page” or anything similar. Take an existing ring that you already have (that fits the correct finger exactly) and place it over the circles until you find one that matches the inside of your ring.
 

METHOD 2:
You can create your own ring sizer by cutting out the template on our Ring Size Guide. Wrap the ruler around your finger at the base, and pull the tapered end through. We also recommend measuring your knuckle to ensure that your ring will fit comfortably. You will want to choose a size that fits over your knuckle but doesn’t slip off too easily.